Frequently Asked Questions (FAQ)
How to get Instant Quotes?
To get a quote go to your desired product page and click ‘Get a Quote’.
Choose your desired decoration method, enter your artwork info, select item colours, then enter your order quantity.
See videos below to help you along.
Printing Instant Quote Video
Embroidery Instant Quote Video
Multiple Items Same Design
What is your minimum order?
We have a minimum of 6 units per design for both screen printing and embroidery, however within those 6 units you are able to have a variety of garment styles, colours, and sizes – as long as the print size and design stays the same! For example, if you are ordering a 1 colour print on 6 units, you can print on 2 T-shirts, 2 hoodies, and 2 youth T-shirts.
Free Shipping & No Set-Up Charges
Yes, you heard that right! Unlike other shops we do not charge any set-up fees. Plus, we offer FREE shipping Canada wide on all orders over 12 units to a single location.
Where are your price breaks?
Our price breaks are every 12 additional units ordered. Ordering more garments with the same print will lower your cost, with significant price breaks per unit at 24, 36, 48 units, etc.
Can I bring my own T-shirts or other garments?
Unfortunately, we do not logo customer provided garments.
We logo only items we have vigorously tested and are supplied by us.
What format should my artwork be in?
Vector-based artwork is recommended (.AI or .eps) with the fonts converted to outlines. If you do not have a vector file you can submit a PDF, PSD, PNG, or JPEG created at 300dpi at the desired print size. If your artwork is low resolution and pixelated, we can discuss the best possible solutions for you to receive a high-quality print (artwork charges may apply).
What is your turnaround time?
Our turnaround time is season dependent, but on average it is around 7-10 business days from time of final order approval. If you have a rush order, we will do our best to accommodate it, just ask us! (Rush fees may apply).
Do you offer logoed samples?
No, we don’t do printed samples. We will send you a digital mock-up of your order for final approval before moving ahead with the order.
How can I keep my price down?
- Your unit cost will decrease as your quantities go up. The more units you order, the more you save!
- Try to keep the print locations down – just print on the front instead of the front and back of the garment.
- The cost for screen printing increases the more colours are in your design. If possible, reduce your design to just 1 colour, or ask us to do it for you!
Have an artwork idea, but no design? We offer in-house design
Yes, our in-house graphic design team can make changes to your art or design it for you. Artwork charges may apply, however, the first 15 minutes is free.
Existing customers looking to reorder, we have your art!
All artwork is kept on file from past orders. If you are placing a re-order for a design you’ve had with us in the past, when you reach the Upload Artwork section, check the box that says “Use Existing Artwork”.
Still have questions?
Feel free to contact our customer service team.
We are always available to answer customer questions and make your ordering process as smooth as possible.
We just received our order and are so happy with it. Great communication with design team, I had lots of questions and they answered every single one in a quick manner, completion and delivery was extremely quick! This was our second time getting business apparel from GetBOLD and we changed the design - gave them our idea and they delivered fantastically! Very professional, great quality and very reasonable prices. Looking forward to our next order with them!
Christina F.
17:56 20 Dec 24
I ordered some custom pieces as a holiday gift for a business. The process was so seamless and quick. The team helped make sure the design would work on the products and gave recommendations. I will definitely be using them again! If you want quality items quick! Go here!!!
Ali H.
02:59 20 Dec 24
I had an incredible experience with Get Bold! From the moment I reached out, their customer service was phenomenal. I received a reply to my inquiry within just a few hours, complete with a mock-up and a detailed quote. The staff was incredibly friendly, and the entire interaction was top-notch. It's honestly the best customer service I've had in a while! Highly recommend Get Bold for anyone looking for fast, professional, and friendly service. Will definitely be coming back!
Ashley P.
21:37 18 Dec 24
Great turnaround time and excellent quality! We've had issues with embroidery looking cheap from our previous hat supplier, so the whole office was very happy to when new and much improved hats arrived from GetBold.
Joanne C.
22:49 13 Dec 24
We have been using GetBold since we opened. Pretty much the only option that we think about when looking to get clothing merchandise. Top-notch quality, great service, excellent and quick turnaround.
Dan W.
15:59 12 Dec 24
product and delivery were excellent. Thank you Kaiya and Matt
Vic T.
00:40 12 Dec 24
They were super easy to communicate with and made the overall process simple and quick. Will definitely be using again!
FUS G.
21:14 03 Dec 24
ductninjas
21:18 19 Nov 24
My sales rep, Corby, was fantastic. He made sure my design and placement was exactly what I wanted and had my completed prints to me in record time. Thank you!!!
Shaadi B.
04:01 19 Nov 24
Corby was awesome to work with! He was efficient and patient as we went through the merchandise choosing process and the back and forth on changes to our order. The merchandise quality is great too.
Monica C.
23:47 12 Nov 24
I have been buying small orders of T-shirts with this company for over 10 years, and the quality of the product never fails to impress! Best bang for buck I've encountered for custom prints, and always very professional.
Colin B.
16:42 12 Nov 24
Really smooth and easy process for ordering my embroidery merchandise! The team was swift to help and was delivered super fast!
Paige J.
23:07 06 Nov 24
Our school has been using Get Bold for years. They are so easy to work with! They are fast, reliable and very professional. They quality of thier products is great as well! Would recommend to any company.
Karyne D.
20:22 30 Oct 24
Needed some custom head wear made up. Unkle Schmorbs got it off to embroidery right away and into our hands exceedingly fast.
Spectra Power S.
00:12 30 Oct 24
I've been ordering t-shirts for my work events from GetBold for the past five years. Their service is excellent—always responsive and accommodating. I highly recommend them!
Nazy G.
19:34 25 Oct 24
GetBold is an excellent t-shirt company! Their service is incredibly fast, and the quality of their products is top-notch. Whether you need custom designs or bulk orders, they deliver exactly what you expect. Highly recommended for anyone looking for reliable and high-quality apparel printing!
Jeremy Le B.
15:40 18 Oct 24
We have used Get Bold for all of our school tshirts and hockey jerseys. Get Bold is wonderful to work with. They are fast, professional and accurate. We highly recommend this local business on the North Shore.
Jamie A.
20:57 09 Oct 24
We have been using Get Bold for years for our company clothing and hats. We receive great service every time and have always been happy with our products.
K H
18:01 02 Oct 24
I had a great experience with them! They are fast and friendly. Kaiya helped me with visualizing my design for embroidery hats. She is very detailed and careful, sent me pictures of a mock up so I have a better idea. Picking up is also fast and easy. The hats came out really nice! I love them!
Portia S.
08:06 30 Sep 24
Great customer service! Fast turnaround and top quality. Unbelievable prices!
Michael J.
00:07 31 Aug 24
I have nothing but good things to say about GetBold. Excellent quality, excellent service. I will definitely be ordering from them again. Highly recommend!
Taylor F.
14:11 29 Aug 24
Really easy to work with, quick responses and quick turn around. Really appreciated the transparency with pricing and free mock ups! Ill be using them again in the future
Riki Y.
02:21 25 Aug 24
I have been a customer of Bold for...forever! Always prompt/quality service, always helpful, and always friendly. Every garment/item I have printed through Bold has been top notch. I cannot recommend them enough!
Greg D.
21:06 23 Aug 24
10/10 - awesome results, selection, expertise, and service. Would do another project using their services.
Connor M.
21:13 12 Jul 24
I have worked with many companies for shirts and swag - none have been as easy, affordable and quality as GetBold. They are a gamechanger and my organization will only order through them! Cannot recommend enough!
Damon R.
17:22 12 Jul 24
Get with GetBold! Superior product, outstanding designs, superb service, unsurpassed people. Even with needy, irresponsible customers like me, who want it "yesterday", Andrew and the GetBold team can deliver "yesterday". The shipping service is amazing, too. The magic comes right to you. Can't say enough for the best -- GetBold is the best! - Al Harlow, Prism
Al H.
06:01 10 Jul 24
Thank you to Kaiya for all of her patience as I tried to order safety vests for a grant foundation. We finally got approval and the vests are exactly what we needed. We appreciated all of Kaiya's efforts!
Carolyn M.
18:51 06 Jul 24
Great service. I ordered hats for my softball team. Reasonable price, great product, and fast delivery. I made my order with a tight schedule and it was delivered earlier than initially indicated. Customer service rep was very responsive. All my teammates love the hat.This is my third time ordering from GetBold and would order again from them if I needed something else.
Richard P.
18:05 26 Jun 24
GetBold is very nice and they answered us a lot of questions during the Tshirt design process and delivered the Tshirts to us very quickly after the order. Their staff is patient and kind. As an inexperienced customer, I feel assured and relieved when I receive lots of useful advice and help during the process. And the Tshirts arrive earliler than we expected, we can distribute them to our participants earlier in our precamp meeting, so good!
Yan C
16:02 12 Jun 24
This company did a great job overall helping my group design merch and provided prompt responses to all our emails! I truly appreciate all of the accommodations they made for our multiple changes prior to our final design. And the person that we spoke to via email was very kind and eager to help. Thank you GetBOLD!
Eniola O.
18:53 03 Jun 24
GetBold is my go-to for screenprinting. Their website and instant quotes make it super easy to quote my customers as well as order. Their customer service is great - they are prompt and helpful. The orders print and ship super fast, and the free shipping is a massive plus. The print quality is top notch and always perfect. No complaints - always satisfied!!
Aaron B.
16:31 30 May 24
Great service and the logo has good definition. . Received my order in a timely way. When it turned that one of the shirts had a problem it was replaced quickly and at no additional cost.
Pat W.
19:54 29 May 24
Awesome, quick service! Placed an order for several hundred shirts, and the quality was excellent and reasonably priced.
Thomas B
00:40 28 May 24
GetBold was great for getting some locally printed custom t-shirts. Their staff were incredible helpful and responsive. Their quick turn around time made the process even better. I'll be using them again.
Nick R
18:30 24 May 24
Kaiya was wonderful to work with and answered all my questions immediately. We had a tight deadline for a corporate gift but they exceeded our expectations having it delivered on our doorstep a week before the scheduled date. They were able to mock up a design perfectly for us and the quality was great once it arrived. Would highly recommend. Thank you!
K T.
20:38 13 May 24
Excellent customer service. They were able to quickly provide their service within a short timeframe and made the mothers day workshop possible.
Albin J.
20:19 12 May 24
Fast, reliable and overall amazing to work with!! We have used GetBold for lots of school gear including grad sweaters, intramural shirts, staff appreciation gifts and more! Our rep was helpful and responded same day for all of our questions. Big thanks to Kaiya from GetBold!! She always gets thing to us on time, which is hard for the north! Highly recommend!
Anna M.
19:41 09 May 24
This is our third year ordering for our summer camp tees, GetBold is always reliable and super quick on order turnaround, and thank you for the bonus extra tees added to our order!
Treasurer B.
23:50 26 Apr 24
We have used GetBold a number of times for our company apparel. They are go above and beyond to make sure your 100% happy with your order and their communication and customer service is top notch. Products are always great quality. We would (and have) recommend them without hesitation!
Ally A.
17:06 11 Apr 24
Always professional and great quality.
Ernst
19:24 02 Apr 24
Will never go anywhere else! Best service, great quality work.
Dayandra E.
08:02 26 Mar 24
My service representative, Kaiya, was very responsive and accommodating to my schedule. I appreciate her exceptional service!
Ami O.
20:33 09 Mar 24
Donald Floors has been using GetBold for years. They are quick, responsive and the quality is great
Sharon D.
16:29 18 Jan 24
Get Bold is the real deal. I organize the team swag purchases for our rugby club and I’ve used get bold for years. Here is why get bold is the right choice:You get your stuff quick - like embroidered hats in under 2 weeks.Amazing communication - call them, email, live chat you are going to get fast professional responsesWebsite: most local companies have trash websites that are hard to use or get a quote on. Get bold’s website is easy to useQuality: the stuff you get at the end of the day is high qualityPrice: hell, I’m guilty of Trying to save a buck and go elsewhere, but the math never works for orders over 10 items, I always come back to get bold. And I’ve tried, I have spreadsheetsHonestly their reviews speak to their great service. Nobody has a bad thing to say, I’ve literally never personally used a company in any industry who can maintain a 5star rating with over 600 reviews. In my day job I work for a review management company. It’s literally my job to look at these things. So I looked it up and this review rating puts get bold in the top 150 companies in North America! Of all companies, most of the others are junk removal services and appliance repairs. damn!
Kickers R.
05:56 22 Dec 23
Yet another fantastic order with GetBold! Corby went above and beyond assisting with the choice of products and making design recommendations which turned out great! High quality printing with speedy delivery, which why we continue to repeat our orders! Thanks again!
Sarah G.
23:59 15 Dec 23
Good turnaround and website. The team was quick to send a mock up and make the desired adjustments.
Halleh N.
02:21 10 Dec 23
Best spot in town for shirts and more, prompt service, nothing but greatness surrounding the whole experience.
stansy S.
00:11 05 Dec 23
We've ordered from GetBold before and we especially love to support local business when their products are this good! Their embroidery turn out even better than we imagine, and in such a quick turnaround timeframe too! We can't wait to package these Christmas toques!
Jane C.
00:06 02 Dec 23
Thanks for the awesome service, quality merchandise and quick turnaround.
Deirdre Forbes M.
19:33 23 Nov 23
